CPR PRO
PROJECT: CPR Pro
ROLE: UX-UI Designer/ Conception to Completion
DURATION: Oct- Dec 2022
Project Background
CPR Pro is an app and website that helps users educate themselves on how to perform CPR in an emergency and guides them through it step by step.
Although 65% of people in the United States say they've received CPR training at some point in their lives, only 18% are up to date on their training.
Giving CPR on time can save a person from cardiac arrest.
Project Goals & Challenges
1) An app and website to guide people with the procedure of performing safe CPR for different groups (infants, children, adults, and elderly)
2) Helping users at the time of performing CPR
3) Ensuring users that help will arrive if they are not able to perform CPR for any reason
How I approached the research
1. Sent out requests for interviews
2. Conducted the interviews (via zoom and in person)
3. Gathered insights from each interview
4. Combined the insights and secondary data
5. Made conclusions
Conducting User Interviews
I successfully interviewed six individuals. Two men, Three women, and one non-binary individual. Two of these people had adequate experience in performing CPR and four of them had no experience or knowledge at all. This gave me insight from two different perspectives.
Meet the Users
“I want to be able to give CPR in case of emergency, I feel confident if I can help someone”
Nila
29 Years
Master's in Architecture
Monterey, CA, USA
Middle Class
Single
Architect
Goals & Frustrations
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Learns how to give CPR in case of emergency
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Needs a simple method so that she can follow step by step
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Learning online through various sites is time-consuming and there are some medical expressions she doesn’t understand
Nila is a 29 years old architect who lives in Monterey, CA. She works in a large company with lots of employees. She wishes to be able to give CPR in case of emergency if any of her colleagues, friends, or anyone else needs help. It gives her piece of mind and makes her more confident.
" I want to make sure I can take a good care of my father who has cardiovascular disease survives in case of emergency ."
Samuel
42 Years
Bachelor's Degree in Finance
Helsinki, Finland
Divorced
Project Manager
Goals & Frustrations
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Learns how to give CPR in case of a stroke; for his father
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Ability to save a life in case of emergency
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He is not sure if he can remember everything he learns and do it correctly in emergency time
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Samuel is a 42 years old project manager who lives in Helsinki, Finland. He lives with his father, who has cardiovascular disease. He wants to learn how to give CPR if his father has a stroke. He needs to be sure that he knows everything he has to know to keep his father safe.
User Pain Points
01
Assistance
One common thing between all users is that they stress out during emergencies. Stress during CPR is often found to be associated with reduced performance. Stress-reducing interventions may enhance performance during CPR.
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02
Complexity
Users are frustrated because of the various resources on the internet about CPR. Some of them have medical expressions that regular users are unfamiliar with, which makes them confused, and they will give up on educating themselves.
03
Assurance
Users need to be assured that someone is close enough to do it if they cannot perform CPR for any reason. In addition, there might be a situation where victims are alone by themselves. Again, users need assurance that help will be close nearby.
Crazy 8's
I created a detailed list of requirements for the CPR Pro app and website based on my research and discussions with the users about the particular needs and functionalities of the product.
Must-haves:
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Emergency request for potential responders
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Emergency request for on-scene witness
Should-haves:​
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Online courses to teach how to perform CPR step by step
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Customize settings for availability and sharing location
I performed ideation brainstorming and pitched ideas for each problem statement.
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I categorize my ideation to understand better the types of solutions I can develop.
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Information Architecture (Website)
Information Architecture (App)
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P & P Wireframes
(Website)
P & P Wireframes
(App)
Prototypes
CHALLENGE 1
Assistance
All participants during the usability testing showed concern and frustration when stressed out, forgetting the CPR steps, or needing help doing CPR. I solved this problem by adding a voice feature to CPR steps so that while doing CPR, the app says the seven steps out loud, and users can do each step, ensuring they haven't forgotten anything and are doing the steps right.
CHALLENGE 2
Complexity
Most of the users were confused with a large amount of information and websites about CPR training. They found most of them challenging to follow due to the use of lots of medical expressions that are unfamiliar to them. To solve this problem, I placed a course segment on the website where they can learn different CPR topics with videos, short readings, and several quizzes. This method allows users to get updated information in one place and earn a badge after completing each course.
CHALLENGE 3
Assurance
After conducting usability studies, users pointed out that they need to ensure professional help is on the way, and if they cannot perform CPR, someone could help them out for any reason. To solve this problem, I added a "call 911" feature. While performing CPR, the app dials 911, and users know help is on the way. In addition, if users cannot perform CPR, they can notify other users by pressing the "CPR Pro Members Help" button. The app will notify other CPR Pro members, and if someone is nearby, they can have the victim's location and help.
Style Guide
Using a gentle gradient made up of a combination of warm and cold hues felt suitable for CPR Pro identity. When combined with dark red, the dark blue makes users feel calm and strikes a beautiful balance between calming and uplifting. Finally, Tahoma is the font of preference for the Website and the app.
Colors
Type
Buttons
Logo
Takeaways
CPR Pro made me realize how hard it is to work on a subject you know very little about. I had little knowledge about CPR, and to understand the users and their problems better, I had to read a lot about CPR. I watched many videos and talked to professionals to ensure I knew all the steps. As a person who has once experienced being in an emergency and being a victim, I realize how important it is to find easier ways to educate people on these matters. Little knowledge like this can save people's lives.